Warranty Terms are 12-months unless stated otherwise.

At Battery Store, we understand the importance of reliable batteries. That’s why all our batteries come with a warranty for your peace of mind—whether you’re buying, upgrading, or replacing. Our simple warranties and testing process make it easy to shop with confidence!

If you receive a replacement battery under warranty, the new battery will carry the remaining warranty period of the original product.

 Follow these simple steps to see if your battery needs testing by our warranty team.

• Check the voltage during charging - Voltage Range (14.4v - 14.7v)
• Check the voltage after charging – if its lower than 12.6 it can indicate reduced capacity.
• Inspect the Charger - Temperature/Connections and LED status.
• Does the battery appear swollen/smell after a charge?

If you’ve tried the steps above and still need assistance, our warranty team is here to help. Just give us a call at 01858 456 668 and follow the prompts.

• Make sure to note your unique warranty reference number—you’ll need it for future reference.
• If you have a charger, make sure the battery is fully charged before sending. This will speed up the process and allow us to assess your claim quicker.
• Carefully package the battery, remembering to include your unique reference number and send to:

Battery Store, Unit 5B, Welland Business Park, Valley Way, Market Harborough, LE16 7PS

• Wait for us to contact you. We aim to have your battery tested within three - five working days, however please allow up to a week for us to get back to you as extra time may be needed for testing. 

Please Note:

• Warranty is applicable to MANUFACTURER DEFECTS only, i.e. faulty cells or a damaged product from the manufacturer.
• Warranties DO NOT COVER the following:.
  •  Sulphated Batteries
  • Under or Over Charging
  • Damaged/misused or tampered with batteries.
  • Wear and tear

Warranties are non-transferrable from customer to customer and proof of purchase must be shown before any exchange can be issued.

• Our premises have testing equipment which work on a first come first served basis. Testing is usually done within 3 - 5 working days however at peak times this can vary slightly and unfortunately due to the nature of our business we are unable to offer a temporary replacement whilst your battery is being tested.
• If your battery is replaced, your warranty period does not refresh and is active from the date of your original purchase

Download our warranty from from the link below: